Our privacy policy

The protection of your data is especially important to us. We understand how significant data protection and data security are in our society, and we take our responsibility very seriously. Therefore, the protection of your personal data is a central part of our company's philosophy.

In this privacy policy, we explain when, where, how, and why we process your personal data on our website. If you have any questions, please do not hesitate to contact us. We are available through the contact information provided below.

1. Your rights

As a user, you have the right to know how we process your personal data. Use these rights to ensure that your data is handled correctly and securely. While we place great importance on protecting your data, you should be aware of your rights. Here are your options:

1.1. Right to Withdraw Consent (Art. 7(3) GDPR):

You can withdraw any consent you have given us for the processing of your data at any time. From that moment on, we will no longer continue the data processing based on this consent. However, the data processing carried out before your withdrawal remains lawful. If requested, we will confirm your withdrawal.

1.2. Right to Access (Art. 15 GDPR):

You have the right to request access to the data we process about you. To provide you with a fast and accurate response, please make your request as specific as possible.

1.3. Right to Rectification (Art. 16 GDPR):

If you discover that we have stored incorrect data about you, you can request its correction. Please inform us of such errors so that we can keep your data up to date.

1.4. Right to Erasure (Art. 17 GDPR):

You can request the deletion of your personal data. However, this only applies if there are no legal reasons obliging us to continue processing the data, such as the exercise of the right to freedom of expression, compliance with legal obligations, or the defense of legal claims. If we are unable to fulfill your request for deletion, we will inform you of the reasons.

1.5. Right to Restriction of Processing (Art. 18 GDPR):

You have the right to request the restriction of the processing of your data if you dispute its accuracy, if the processing is unlawful but you do not want the data deleted, or if you need the data for the establishment, exercise, or defense of legal claims even though we no longer need it.

1.6. Right to Data Portability (Art. 20 GDPR):

You can request that we provide your personal data in a structured, commonly used, and machine-readable format or transfer it to another controller. Please specify your request so we can find an appropriate solution.

1.7. Right to Lodge a Complaint (Art. 77 GDPR):

If you believe that we are not processing your data lawfully, you can file a complaint with a supervisory authority. You may choose any authority, but we recommend contacting the authority in the location of our company's headquarters.

1.8. Right to Object to the Processing of Your Personal Data:

If we process your data based on our legitimate interests (Art. 6(1)(1)(f) GDPR), you have the right to object (Art. 21 GDPR). Please explain your objection based on your particular situation so that we can carefully review it. For direct marketing purposes, you can object at any time without providing a reason.

To exercise your right to withdraw consent (Art. 7(3) GDPR) or your right to object (Art. 21 GDPR), simply send an email to: contact@tranquilo-coding.org

2. We are responsible for processing your data:

Tranquilo Coding

Potrero Alto

4470 La Colmena, Paraguay

E-Mail: contact@tranquilo-coding.org

Website: dsb-pronet.com

3. We employ cookies

Our website uses cookies, which are small text files stored on your device to enable various functions. We use these technologies to maintain, improve, and overall make our services more user-friendly for you.

If we use third-party services that rely on cookies, please be aware that these third parties may have their own privacy policies, which are not covered by our privacy policy, as we have no control over them. However, we will always provide you with information or links so you can review these third-party privacy standards. We carefully select third parties whose privacy practices we trust.

Our website uses cookies to store information transmitted by your browser when you visit our site. These are generally essential cookies necessary to ensure the basic functionality of our website.

3.1. Essential Cookies

Essential cookies are crucial for the operation of our website and the services we provide. For example, they help you navigate our site and contribute to its security and functionality. Without these cookies, we could not ensure the usability or security of our website. If personal data is processed through these cookies, it is done based on our legitimate interest in accordance with Article 6(1)(f) of the GDPR.

3.2. Non-essential Cookies

Non-essential cookies are often provided by third parties and help us make our website and services more attractive to you. These cookies allow us to gather information about how visitors use our site, such as which areas are most frequently visited. To use these cookies, we need your explicit consent, as they primarily serve our own interests, such as improving our website and content.

3.3. Consent to the Use of Cookies Requiring Consent

If we use cookies that are not strictly necessary, we will inform you at the beginning of your visit and ask for your explicit consent. You can decide which services and cookies you wish to allow. You can change or withdraw your decision at any time. Once you have given consent, we store a cookie on your device to save your preferences for your next visit.

You can adjust your browser’s cookie settings to block certain cookies. Please note that blocking cookies may limit the functionality of our website, as some cookies are necessary for its operation.

The legal basis for processing your personal data through cookies depends on whether we have obtained your consent. If you have given consent, processing is based on your consent in accordance with Article 6(1)(a) of the GDPR. Otherwise, we process the data based on our legitimate interests, such as improving our online offerings, or because the use of cookies is necessary to fulfill our contractual obligations, in accordance with Article 6(1)(f) of the GDPR.

4. Our data management processes

4.1. Standard server applications

When you visit our website, an automatic data exchange begins between your browser and our server. This communication occurs regardless of the device you are using. The exchanged information is temporarily stored in so-called log files. This storage is technically necessary and also helps us to detect and investigate any misuse attempts.

The following information is typically collected and processed:

Date and time of your access Name and URL of the retrieved file Website from which you reached our site (referrer URL) Your browser and, if applicable, the operating system of your device Name of your access provider Your IP address (this is personal data) These technical processes are necessary to:

Ensure a smooth connection to our website Enable a convenient use of our website Routinely check the system security and stability The processing of this data is based on our legitimate interest in accordance with Article 6(1)(1)(f) GDPR. Our interest in providing you with a secure and user-friendly website aligns with your interest in a smooth experience.

We use the collected data solely for the purposes mentioned above and do not draw any conclusions about your identity. There is no profiling or automated decision-making based on your data. The collected data is automatically deleted after 30 days.

When visiting our website, certain cookies or analytics services may be used to improve the user experience. If non-essential cookies are used, which are not necessary for the operation of the website, we will ask for your explicit consent at the beginning of your visit in accordance with Article 6(1)(a) GDPR.

Further details can be found later in this privacy policy.

4.2. We are reachable by email or phone

Through our website, we offer you the opportunity to contact us via email or other communication methods listed in our legal notice. If you have any questions about our offers, services, or our website, please do not hesitate to reach out to us. We look forward to hearing from you.

All information and data that you provide through these channels is given voluntarily. We process this data solely to respond to your inquiries and to get back to you using the communication methods you have provided. This processing is based on your explicit consent in accordance with Article 6(1)(a) of the GDPR.

The data collected in this context will be deleted as soon as it is no longer needed, typically after we have responded to your inquiry.

If the information you have provided is used to establish contractual obligations with you, we will further process your personal data as part of this contractual obligation. In such cases, we rely on Article 6(1)(b) of the GDPR. This data will only be deleted when we are no longer legally obligated to retain it, for example, due to tax regulations, typically for a period of 10 years in accordance with Article 6(1)(c) of the GDPR.

After fulfilling our contractual obligations, we will restrict access to your personal data unless you have given us explicit consent to continue using it or we can rely on legitimate interests in accordance with Article 6(1)(f) of the GDPR. In any case, we will inform you in advance.

4.2.1. We use Google Workspace (Gmail)

For our business communication, we use the email service Google Workspace (Gmail) by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Purpose of data processing: Your personal data is processed for the purpose of communication and handling inquiries, offers, and other business transactions. The legal basis for data processing is Article 6(1)(f) GDPR. Transfer of data to third countries: Google Workspace stores and processes data in the USA. The transfer of personal data is based on Standard Contractual Clauses in accordance with Article 46(2)(c) GDPR. Data processing agreement: We have entered into a data processing agreement with Google LLC in accordance with Article 28 GDPR. Your rights: You have the right to request information at any time about the data we store about you, as well as to request correction or deletion of such data. Further information: Google Privacy Policy.

4.3. We send newsletters to our contacts

We offer a newsletter and would be delighted to have you as a regular reader of our news and offers. When you sign up for our newsletter, you provide us with your personal data. The specific data we require can be found in the respective input form. Additionally, we store your IP address, the computer system used, and the time of your registration to prevent possible misuse of your email address.

Our newsletter keeps you regularly informed about our services and current offers.

We use the so-called double opt-in procedure for newsletter registration. This means that after signing up, you will receive a confirmation email to verify that you are the actual owner of the provided email address and wish to receive the newsletter.

By registering, we process your personal data based on Article 6(1)(a) of the GDPR. The storage of your IP address is done in accordance with Article 6(1)(f) of the GDPR, as we have a legitimate interest in preventing misuse.

The personal data collected during newsletter registration is used solely for the purpose of sending the newsletter. There is no intention to use this data for any other purpose. After unsubscribing from the newsletter, your personal data will be promptly deleted. In every newsletter, you have the option to unsubscribe from the mailing list.

4.4. YouTube Media

We have integrated components from YouTube on our website and embedded videos in enhanced privacy mode, which are stored on YouTube and can be played directly from our website.

The operator of YouTube is Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland.

As long as you do not play a video, no personal data is transmitted to YouTube. However, when you play a video, your browser communicates with YouTube and transmits relevant access data, particularly your IP address. This allows YouTube to know which pages you have visited on our site.

For more information about YouTube, visit YouTube About Us. If you are logged into YouTube with an account at the same time, the information collected will be linked to your YouTube profile.

You can view the privacy policy published by YouTube at the following link: YouTube Privacy Policy.

4.5. Use of cal.com for Appointment Scheduling

We use the service cal.com, operated by Cal.com, Inc., 2261 Market Street #4376, San Francisco, CA 94114, USA, for appointment scheduling.

Purpose of data processing: Your personal data is processed for the purpose of scheduling and managing appointments. The legal basis for the data processing is Article 6(1)(f) GDPR.

Data transfer to third countries: Cal.com stores and processes data in the USA. The transfer of personal data is based on Standard Contractual Clauses in accordance with Article 46(2)(c) GDPR.

Further information: Cal.com's Privacy Policy.

5. Do we disclose your data to outside parties?

No, we generally do not transfer your personal data to third parties.

This could only happen in exceptional cases, at least theoretically:

Disclosure according to Article 6(1)(1)(c) GDPR, if there is a legal obligation. Disclosure according to Article 6(1)(1)(f) GDPR for the establishment, exercise, or defense of legal claims, provided it is necessary and there is no overriding legitimate interest on your part in not having your data disclosed.